Voice Dial
2008
Voice Broadcasting And Messaging By Auto Dialing System
Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator.Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.It all started out as a dream by an elite group of telecommunications and business process experts that they could create a customer service and sales superhighway that would propel their corporate customers businesses to new heights.Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs. As a company we take our commitment seriously and pledge the following to our Community of Customers.
Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.
Freedom TeleWork enables your company to expand your global presence and use TeleWorkers located across the world, where you can take advantage of favorable labor rates or open new markets easily. You can also expand your company presence by having us set up local phone numbers in over 40 countries worldwide which will ring in at your “offices” to the designated flow of TeleWorkers that you set.
Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.
PREDICTIVE DIALING - This technology answers the problem of low contact rates when calling consumers.Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
Low contact rates are a waste of the payroll investment in your TeleWorkers, and also lead to agent boredom. Manual calling typically results in 15-20 minutes of talk time by the TeleWorker doing consumer calling because of no answers, busy signals, bad numbers, answering machines, and the time it takes to dial.
With Predictive dialing, it is possible to increase this talk time by 300% to 45-48 minutes per hour. The technology works by creating an algorithm, a mathematical formula which is agent specific and job specific. For example, on a particular job, it might take typically 5 minutes from the beginning to the close of the call for a particular agent. So, the system will dial a pre determined number of lines say four minutes and twenty seconds into this call, so there is a very high probability that within 5 seconds of finishing the first call a new call will be served up to the TeleWorker.
Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available.
Freedom TeleWork has negotiated great rates for your company on inbound, outbound, and International calls. It is only 1.9 cents a minute for inbound or out bound phone calls and we have great International Rates.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the answer for you.
Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.
Visit Us :: http://www.freedomtelework.com
About the Author
www.freedomtelework.com
22158 Appleton Drive,Boca Raton, Florida 33428
Phone :: (646) 649-3811
Email :: sales@freedomtelework.com
VoiceThis Voice Dialer v1.4.2
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